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Info covid-19

Info covid-19

A stay in total safety
Health and well-being of our guests and employees is our main task!
Our commitment to meet new needs of travelers in times of Covid-19


Book Carefree Refund of your stay in case of cancellation
Europ Assistance ensures the risk of cancellation, forced interruption or prolongation of your stay due to documented unforeseen events and to Covid-19.
By refunding your booking or paying for the extension of the stay.

  • Rooms and Apartments, all environments are subject to thorough cleaning with special protocol anti Covid, sanitized with products certified by the Ministry of Health, and with the use of ozone generators that eliminate 99,99% of viruses and bacteria throughout the environment and air conditioner filters.
  • Linens, in in collaboration with our laundry, we guarantee sanitization thanks to a washing at very high temperatures, in full compliance with national guidelines.

  • Staff, is carefully trained on anti Covid procedures and constantly monitored on health status and immunization.

  • Check-in, is even safer and faster with Self Check-in done in advance by e-mail (on your arrival you will need a simple visual verification of the identity document by the Reception staff).

  • Common Areas and Relaxation, all surfaces and contact points of Reception, Bar and Pool areas are cleaned and sanitized several times a day with special products certified by the Ministry of Health. In our facilities, columns with hand disinfectant gel dispensers are available to customers and collaborators.

  • Food & Drink, we have been rethinking about breakfast time to ensure spacing and avoid any kind of contamination. The same precautions are maintained for drinks at the bar and restaurant.

  • Apartments, many our facilities have studios, apartments and three-room apartments, and they are equipped with verandas and private gardens that allow each of our guests moments of absolute privacy and distance.
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